Frequently Asked Questions
What is this AI video generation service?
Our service uses advanced artificial intelligence to create videos and audio content based on your text prompts and inputs. Simply describe what you want, and our AI will generate it for you.
How does the credit system work?
You purchase credits which are consumed when generating content. Different types of content may use different amounts of credits. Credits roll over between periods but expire after 12 months from purchase.
Can I get a refund if I'm not satisfied?
No, we do not offer refunds for any reason. All credit purchases are final. We recommend starting with a smaller credit pack to test our service before making larger purchases.
What happens to unused credits?
Unused credits will roll over to subsequent periods, but they expire 12 months after purchase. Make sure to use your credits within this timeframe.
What formats can I generate?
Our service can generate various video and audio formats. The specific formats available depend on your input and the type of content you're creating.
Are there any content restrictions?
Yes, we prohibit generating illegal, harmful, offensive, or copyrighted content. Please review our Terms of Service for the complete list of restrictions.
Who owns the content I generate?
You retain rights to the content you create using our service, provided you had the rights to any input materials. However, the generated content may not be unique.
How long does generation take?
Generation times vary depending on the complexity and type of content. Most requests are processed within a few minutes, but complex videos may take longer.
Is my data secure?
Yes, we implement strong security measures to protect your data. Generated content is typically stored for 30 days, and we follow GDPR compliance for EU users.
How do I contact support?
You can reach our support team through the contact options provided in your account dashboard or by reaching out through our official channels.